Have you been facing trouble logging into your account? Don’t worry, we’re here to help! There could be a few possible reasons for this issue:
Incorrect Username or Password
The password is a sensitive matter and should include the following criteria:
- 6-20 characters
- At least one uppercase letter (A-Z)
- At least one lowercase letter (a-z)
- At least one number (0-9)
- Special characters are allowed (@$!%*#)
If you’re experiencing this problem, please reset your account password. You can find the steps to reset your password here.
Locked Account
If you’ve entered the wrong password multiple times, your account may have been locked for security reasons.
Suspended Account
There are a few reasons why your account may have been suspended:
- Failure to verify your account information, such as date of birth, phone number, and email address, before requesting a withdrawal
- Possessing a duplicate account
- Engaging in suspicious activity on your account
If your account is locked or suspended, please contact our 24/7 customer support team for assistance.
Remember, we’re here to help you with any issues you face while logging into your account. Don’t hesitate to reach out to us!
